Open a ticket. Real ID, real status, real response time.
No lost emails. Every submission gets a number, an owner, and a predictable response time.
Describe your issue
The more specifics (site URL, AI model, error message), the faster we close the ticket.
What happens next
Four steps from submission to resolution.
Every step gets its own timestamp so you always know where the ticket stands.
- 01
Triage within 1 hour
A first engineer reviews the submission, classifies the issue, and assigns an owner.
- 02
Reply with a plan
We come back with a concrete plan: what we will check, what we need from you, and when you will hear from us again.
- 03
Execution
We ship the changes on our side, fix the files, update monitoring. No login to your CMS required.
- 04
Confirmation and close
We send a summary with attachments and ask for confirmation. We close the ticket only after you approve.
Knowledge base
Product documentation, HowTo guides, integrations, and answers to the most common technical questions.
Open documentationSales contact
Custom plans, agency partnerships, pricing questions, and terms for large teams.
Get in touchSecurity and GDPR
Security disclosures, GDPR audits, DPA requests. A direct line to the security team.
security@risechat.ai